Psychological Marketing Insights

Analyzing the Psychology of Business, Marketing, and Sales ...

Posts Tagged ‘system’

 

 

One of the fastest ways to improve your business (and life)…a true story.

Thursday, May 7th, 2009

Let me tell you a story.

The other day it was a beautiful day. The wife and I decided that we needed to go out and enjoy the nice weather since it has been raining so much lately. Now my wife being the athlete she is decided she wanted to go to the batting cages. Now in case you don’t know what a “batting cage” is it is a place where you pay a few quarters and a baseball or softball pitching machine throws a ball and you are able to hit it with a bat. The ball stays in a netted area so you don’t have to retrieve baseballs or softballs.

(If you have never done it I suggest you go and do it. It really is pretty fun, but be careful because you can easily pull muscles in your back or side if you swing too hard.)

Well this day there was a father, a mother, and their two daughters. One of the daughters was trying to hit balls and had a very poor batting stance. Now let me just stop right here and say that I know very little about the mechanics of hitting a softball or a baseball. And here is the point. I didn’t or don’t really have to know.

The father was saying “swing” and the daughter would swing away, rarely making contact. She was off balance and it does not take an expert to tell that she was not very athletic and didn’t know what she was doing.

The father had a nasty tone to him and kept on telling her that she was doing it wrong. Then, I couldn’t believe what they did next. They moved to the faster batting section. Yes, that is right. He changed the environment completely. Not only that, but he put her in an even more difficult environment than the one she had been striking out in.

So at this point you may be thinking what in the world does this have to do with your business?

Here it is plain and simple.

All this girl and her father had to do was open their eyes. Right there, not even 15 feet away, were people hitting the balls on a regular basis. All he had to do was have her stop, go outside the cage, and watch the people who were successfully hitting the balls. And then all she had to do was model their movements. She needed to bend her knees a bit more, and shift her weight a bit differently. She needed to swing at the ball outside the cage and pretend she was hitting it, with the new stance.

It was right there in front of their eyes. Now I don’t blame the girl for this. However, I would hold the father responsible, because he wasn’t approaching this situation with a plan or a system. As he left he said, “Let’s get the hell out of here” in a disgusted tone. My guess is sports came naturally to him and he just couldn’t understand why his daughter couldn’t “just do it.” And the thing is, she could if she just practiced the fundamentals a bit.

So, if you haven’t picked it up yet, here it is for you. Watch and study people who are successful in business. Model them. Now before you instantly start buying billboards or $10,000 a month yellow page ads, stop and do some research. Find out how longthey have been using this media to market.

Because they might be striking out more than making contact. So before you model someone else, make sure you understand what they are truly doing, instead of just imitating them exactly. The person might have gotten lucky and if things change in his business he might be out quickly.

So… STOP, Look, Listen, and model the successful people. As you learn a new model, practice it for a while. Don’t try changing things constantly or going to a different model if you don’t have the fundamentals down. That won’t solve a thing.

Oh, and once you get your swing down….swing for the fences! But don’t forget that base hits, doubles, and triples are very valuable too! :)

Have a good one. I’m off to put a heating pad on my soar back!

-Matt

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Anchors away! Do you know how to “anchor” your marketing to your customers?

Thursday, April 23rd, 2009

Do you know what an anchor is? Of course you do. It holds a boat somewhere in the water and keeps it from moving around. And if you fall asleep and the anchor doesn’t do its job you could easily be swept into a storm and your boat can sink.

But do you know what an “emotional anchor” is? This is a term used in NLP (and NLP Neuro-Linguistic Programming). Now to have full disclosure here there are debates on to how well NLP works in terms of therapy. But the idea of an “anchor” is and has been known and utilized for a long time.

Anchors really are signals or triggers used in “conditioning experiments.” For example when Pavlov rang the bell for dogs in his famous experiment he linked the bell to the idea of eating time and the dogs would drool upon hearing the sound of the bells. There would not need to be any more food, just the ringing of the bells.

Anchors can be used this way in marketing. Not to get too “political” but politicians also use these extremely well when talking about various scenarios. But how does this relate to marketing?

It relates a lot. When making a presentation certain key words will drum up certain emotions for different people. Just like when the National Anthem is sung at sporting events it brings tears to certain people’s eyes.

Now the key here to realize is that the situation is almost automatic — if not automatic. Nobody hears the National Anthem and then thinks, “hmm, I think I will cry.” No, it is stimulus > response. It is automatic without conscious thought (almost 100% of the time)

What are some examples, you say?

Well, the word “system” in the business word can be a very positive anchor for the right people. Because the word “system” generally means something reliable or automatic.

Certain pictures are symbols (like a country’s flag) can also be anchors. Clothing can be an anchor and even smells can be anchor. Which brings up a great point?

Are you using aroma’s in your business? The sense of smell is the strongest link to memory. And hardly any businesses out there that are NOT a restaurant is using aroma to attract customers.

Sure, you’ll say instantly, “But Matt, this wont’ work for me…my customers are different.” To which my response is, “Maybe not, but the thing you need to be trying to do is figure out how to make it work.” Because if you can innovate that much, you’re competition will be even further behind.

Because anybody can figure out reasons why it won’t. And those are the people who have to worry about their boat sinking (bet yah forget about that analogy from the beginning, didn’t yah? :) )

-Matt

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Times Fly…and your Customers EASILY Forget – Psychological Marketing Explains

Wednesday, April 1st, 2009

I own a Treo 650 Cell phone. Nothing too fancy and it gets the job done…

The other day I was looking at my phone log and surprisingly enough it goes back over a year. So I was looking at the dates and times I was calling people over a year ago. I was trying to remember why I called this specific person and that specific person and it just reinforced the fact that time flies and the different projects we work on always blend into something else.

The dozens of phone calls, emails, meetings, and projects brought up feelings and it was hard to believe that this stuff happened a year ago.

Now you might be asking why am I bringing this up.

Slow down, stop for a second, and look at your emails you sent a year ago. Look at work you were doing a year ago, or your calendar. It will amaze you how different things can be. Who is in your life now?

Now let me ask this. How many leads or deals did you let slip through the cracks?

How many unconverted meetings or sales appointments did you have to where you NEVER followed up with them. The fact is often times our prospects are not ready to buy when we want them to buy. They are ready when THEY are ready to buy.

48% of sales people never follow up with a prospect
25% of sales people make a second contact and stop
12% of sales people only make three contacts and stop
Only 10% of sales people make more than three contacts
2% of sales are made on the first contact
3% of sales are made on the second contact
5% of sales are made on the third contact
10% of sales are made on the fourth contact
80% of sales are made on the fifth to twelfth contact

Why is this? Several reasons. Psychological issues because people are bombarded with your message and probably are not listening to your message the first time.

Secondly, people’s lives change. Life is a moving parade, so if you are not following up with your prospects you are missing out on a large percentage of sales because the timing is now better for your prospects.

I realized this even more when looking back at the phone logs.

I suggest you do this experiment yourself.

Do you have a system to continually touch people in that it gives VALUE to them.

Make yourself valuable.

-Matt

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Do you understand Buying Criteria? Psychological Marketing Explains…

Friday, March 27th, 2009

What criteria do people have when they buy a product or service?

Let me explain more.

Sometimes, but not always, your prospects have a list of things or reasons they are looking for when they buy your product or service. Now, if you ask your prospects sometimes they can clearly enunciate this, and sometimes they can’t. Sure, they will say good quality, etc. but for them to express clearly what they want is a challenge to most people.

And then sometimes people do have a “sort of list” of things they are looking for.

Here is a key thing, however. People generally do NOT know how to buy your product or service. They do NOT know what they are looking for.

So how does this apply to you? Well, say you are in a business to where people do a lot of “price shopping.”

For example, lets just say you do painting in someone’s house.

Sometimes your buyers would have a list of criteria (things they are looking for) and what you need to do is re-set this buying criteria for several things.

First, make sure whatever you are resetting it is in their best interest and you are honestly protecting them.

Secondly, educate them on what needs to be done correctly.

So, if you call up and someone is asking, “How much to paint a 20×20 room?” You can then re-position it to something like this…

“Well, that honestly isn’t the question you need to be asking.

You need to ask these 3 questions to make sure you are avoiding these 3 mistakes.”

And then you educate them on 3 mistakes, or 5, or however many(as long as this is reasonable) mistakes that people make when painting.

It could include the fumes of the paint, the type of paint, allergies, health risks, lighting, etc. In other words, you actually…get this…provide value.

So, while other painters are just doing quotes, you’re educating them on how to buy.

Does this make sense?

The end goal is for you to equip your prospects so they are quizzing your competition with things that…get this…you competition doesn’t understand or cannot answer.

So, if you truly do research and understand and can create a process on the fumes from paint and you have your prospects ask your competition what system or process they have for painting and your competition goes…uhhh.uhhh.uhhh…then you know you’re on the right track.

This does take a bit of work, but once you grasp this concept it can be very powerful.

So ultimately ask yourself this question. What can you do that your competition cannot, or will not educate your customers on?

The painting example is just one I pulled off the top of my head but EVERY business does indeed have things they can do to set buying criteria in their customer’s minds.

Psychological marketing strives to help you do this.

-Matt

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Breaking through the clutter…

Wednesday, March 25th, 2009

How many emails do you receive a day?
How many phone calls?
How many faxes?
How many interruptions?

Do you ever feel overwhelmed? Well, please realize this. Your buyers, prospects, and clients feel the exact same way.

If you are stressed, they are stressed.

So what must you do? You must do what is called a “pattern interruption!”

Here’s an example. You know when a tele-marketer calls you and they start their pitch, instantly you say something like “not interested” or you hang up. That is the brain going “click whirrrrrrrrrr.”

The brain has patterns or systems it follows. So, you must ask yourself how can you instantly interrupt that person’s “pattern” and get them out of their program their brain is running.

Ask yourself what would shock you out of it. Work on reverse engineering this.

-Matt

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Psychological Marketing: The story of 7 + or – 2 … and your pants.

Saturday, March 21st, 2009

Seven (7) bits of information.

This is what the body/brain/mind/psycho-somatic nervous system can take in at a time.  Or so says This Article .  Whether or not this is specifically true, here is an exercise to prove my point.  You cannot possibly process all the information you are exposed to.   Just right now there is probably a computer fan, or music, or traffic, or a slight hum in the background.   And here is my point.   Until I called that to your attention, you didn’t “notice it.”   You may have heard it, but you were not consciously processing it.

Unconvinced?   Well, feel the pants on your body right now.  Feel the smoothness, or roughness, or the texture.  Until I pointed that out you probably were not processing that information.   So, the brain can only handle so much information, otherwise we would go insane.  So what is the key?

With psychological marketing you must capture someone’s attention and hold their attention.   Often times when you think people are listening, they are NOT listening.   They are thinking about what they are going to have for dinner, or a problem at work, or the weather.

Oh what’s that you say?   You believe they are actively listening to you, interested, and engaged?  Well, all I can respond to you with is this:  “Are you still actively feeling your pants, and hearing the hum or fan or traffic in the background?

And this illustrates 7 + or – 2…

Matt

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