Psychological Marketing Insights

Analyzing the Psychology of Business, Marketing, and Sales ...

November, 2009

 

 

More on buying criteria…

Tuesday, November 24th, 2009

Remember this:  Most of your prospects or potential customers probably do not understand how to buy what you are selling.  Of course this is not true of some industries, but even relatively simple industries like lawn care have lots of information that prospects need to be educated on.

Here’s something you can do immediately.  Make a list of 5, 7, or 10 questions your prospects SHOULD ask before buy a product or service in your industry.

Example:  Five critical questions to ask BEFORE you hire a dentist.  And then you make sure that these questions are valuable questions that people do need to ask, with valuable information.  Oh, and it also helps if the answers to these questions are things that other dentists are NOT doing.  Do you get it?

Matt

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Here lie your dead leads. May they rest in peace.

Sunday, November 1st, 2009

Hold the pallbearers!  Don’t close that casket just yet!

Did you know that it costs 4x as much to bury someone as it does to resurrect them? How is that you ask? After all, if you bury them they are gone and you never deal with them again, so theoretically it shouldn’t be costing you anymore. Right? Wrong!

In defense of my case I call to the stand…Opportunity Cost.

You know how your Aunt Millie always said that her secrets would die with her? Well think of your dying leads in the same way. If you simply let them die the potential money you could have earned from them will simply die with them.

Let’s look at that in real numbers. Let’s say on average you make 30 sales a month with an average ticket price of $500. That’s $15,000. Not bad.

But now let’s look at all of the leads that did not lead to a sale and were simply left to rot and die.

Let’s say that you are a decent salesperson and you converted 30% of your leads. So with 30 sales that means you would have had 100 leads total and therefore 70 unconverted leads. Now, we will be fair and say that half of those unconverted leads wouldn’t even let you in the door and would go in another category. So that leaves us with 35 unconverted leads with potential to buy in the future.

Most salespeople would simply say, “Well, I tried,” and move onto the next list of leads, leaving those 35 unconverted leads to shrivel up and die.

What they don’t see is that maybe those 35 unconverted leads couldn’t buy this month, but next month is a whole new ballgame. In which case that is $17,500 of untapped potential, not to mention any referrals or repeat business that might occur.

What if I told you that there was a simple yet effective way to keep in touch with those unconverted leads, preventing them from dying. Matt and I like to call it life support.  So what’s the secret?

Resurrecting your leads can be as simple as putting them on your monthly communications such as newsletters, blogs, holiday mailers, etc.  But much like CPR, the longer your leads go without “life support” the less chance of bringing them back.

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