Psychological Marketing Insights

Analyzing the Psychology of Business, Marketing, and Sales ...

September, 2009

 

 

My secret’s out…race against the clock

Wednesday, September 30th, 2009

Okay, who told?  I have narrowed it down to 2 suspects.  My older brother Adlai and my husband Matt were the only possible culprits…and since Adlai is currently in Uganda working on an adoption, me thinks it was my sneaky husband.

So what big secret did someone let out of the bag?  Just my kryptonite, that’s all.  No biggie there, right?

Okay, here’s the story.  We all know that I am a self confessed competition junkie, right?  It doesn’t matter what it is, cards, board games, sports, who can eat/drink the most, or whatever.  If you propose a competition I am in.  Well, early on in life my sweet, protective brother Adlai learned that he could get me to do whatever he wanted simply by phrasing it as such: “Sarah, can you go get me XYZ?”…pause for dramatic effect…”I’ll time you.”

Now, you may not think that phrase is all that effective, but for someone who loves competition, especially with herself, and especially competition that involves speed, well you’ve got a winning combination.

When I made the mistake of telling my wonderful loving husband Matt my weakness he laughed and laughed. And then he figured out how to use it in our business. (Leave it to Matt to figure out a way to force me to be productive.) He even went so far as to install a timer on my desktop so that I could time myself on projects. Of course, he added the part of, “Now be quick, but don’t hurry.”  (Which is a good practice for all of us.  When you hurry you make mistakes.  When you are quick you are just fast.)

So how do I know that someone told?  Well, I had just sat down for my late morning perusal of my emails when the following popped up on my screen.

Now, I love The Limited.  I think they have great clothes, but have never really looked at their jewelry.  So what do you think I did after receiving this email telling me that I only had 2 hours to shop?  I of course dropped everything and found myself looking for a new necklace.  I don’t even wear very much jewelry!  Fortunately, the timer on my desktop dinged and brought me back to reality, telling me that my email time was over and it was time to move on to the next project.  Otherwise who knows what kind of damage to my wallet and my schedule I could have done.  :-)

Now, in all seriousness, this was a great tactic by The Limited, not just for speed and competition junkies like myself, but for humans in general.  When giving a promotion or sale it is always a good idea to give a deadline, and the shorter the deadline the better.  We were all trained at an early age to adhere to time deadlines.  (Can you say ISTEP?  I know that I wasn’t the only one that started working ahead…)  So use deadlines to add a sense of urgency to your offers, and to make it a little more fun for some of us.

Now, I have to go.  I’m about to beat my personal best for time spent writing a blog.

-Sarah

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Wasted Money…

Thursday, September 24th, 2009

How much money is wasted on leads when someone calls, responds to an inquiry, or comes into a store and the person does a poor job of handling the inquiry? Billions, easily. The car dealership that spends 100,000 dollars a month but can’t handle a person or get their contact information is dumb.

If it has no “alert system’ for used cars or special deals, and does not build any type of personality profile is at fault. The restaurant that spends 10,000 a month getting visitors into their restaurant, but then doesn’t get their contact information to market to people who are more likely to come into their store – equally dumb.

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Think Happy Thoughts…

Thursday, September 24th, 2009

In order to truly be successful in business, it is important to dedicate some time for focusing and visualizing. Simply thirty minutes a day use all the feelings and concentration you can manifest and see, visualize, just what you want to accomplish. What results do you really want to see? Increase the time you spend focusing on these desires and you will be able to achieve them twice as fast.

Now, I don’t mean this in a voodoo type of way. Think of it like this. Remember back to when you were in Jr. High School. Jr. High was an awkward time for everyone. Kids are at that age when all they can see is all of the weird things happening to themselves. Because of this they think that everyone else is focused on these “flaws” with them. Girls are especially bad about this. They think that every kid in class is staring at the huge zit that just popped up on their forehead, when in reality the other kids are probably thinking of their own zits, their new braces, or the fact that they forgot to put deodorant on that morning.

Due to this short sightedness many Jr. High age kids can’t see all of the opportunity around them. They are simply so focused on the negatives that they physically can’t take in any more. Now, how do we translate that back to business? If you are so focused on all of the things that could possibly go wrong with your business, you will be unable to see all of the opportunity around you. Successful business people aren’t just “lucky.” They simply don’t allow themselves to be bogged down with all of the mental trash.

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Proper marketing is good communication….

Tuesday, September 22nd, 2009

Proper marketing is good communication? Why do I say good communication? Well, imagine you are selling cars. A 70 year old couple walks through the door. What would you say to them? Now, imagine a 30 year old couple walks in the door with 2 kids. Now what would you say to them?

But why on earth do companies, specifically small businesses, send the same broad, boring, vanilla message to multiple groups of people. The two groups of people have different problems, and different needs.

Understand “marketing” is communication. Communicating your message to other people in a clear, concise way that makes sense and explains why your customers need to do business with you.

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